Delete Your Account and Data

You can delete your Multi Point Pro account and the data that goes with it at any time. Some of it you can delete yourself in the app; the rest we delete for you when you ask.

1. Cancel your subscription first

If you have a paid plan, cancel it so you aren't charged again: sign in to My Account, tap Manage billing, and cancel your plan. Deleting your account doesn't cancel a subscription by itself or refund past payments (see our Terms & Refunds).

2. Delete what's on your devices

Your reports, client details and photos are stored on your own tablet, phone or browser. You can delete any inspection in the app, or remove everything from a device by uninstalling the app (on a computer, by clearing the site's data for app.multipointpro.com in your browser). Make a backup first if you might need your reports later: once they're deleted, we can't get them back.

3. Ask us to delete your account

Email info@multipointpro.com from the email address you use to sign in, with the subject "Delete my account". We'll reply to confirm, and delete your account within 30 days.

What we delete

• Your account: your name, email address, plan and its dates.
• Your devices list: device identifiers, make and model, and when they last checked in.
• If you used sync: your synced inspections, templates, photos, company details and comment library stored with our sync provider.

What we keep, and for how long

• Payment records. Invoices and payment records for any plan you bought are kept by us and by Stripe, our payment processor, for as long as tax and accounting laws require (generally up to 7 years). They hold your email address, the plan and the amounts paid, never your full card number.
• Emails you sent us. Your support emails stay in our mailbox unless you ask us to delete them too.
• AI requests. We don't store the comments or photos sent to the AI. Anthropic, our AI provider, handles them under its own retention policy.

Deleting only some of your data

You can also ask us to delete just your synced data and keep your account, or just remove a device from your account (you can do that yourself under Devices in My Account). Email us and say what you'd like deleted.

For more about what we collect and why, see our Privacy Policy.